Skip to main content
EGLO Online Help-Center Help Centre home page
  • Sign in
  • Submit a request
  • Sign in
  • Submit a request
  1. EGLO Online Help-Center
  2. Returns & refunds

Returns & refunds

Here you can find out how to return items and when you will receive your refund.

Returns & process

  • I didn’t receive a return label?
  • Register a return
  • When will I receive my refund?
  • Didn't receive a returns label?

Damaged, incorrect or incomplete delivery

  • How long will it take to process my complaint or return?
  • I’ve received the wrong item – what should I do?
  • What if an item arrives damaged?

Timeframes, costs & conditions

  • Will I receive a replacement or a refund?
  • Do I have to pay the return postage myself?
  • How long do I have to cancel or return my order?

© ELGO Online GmbH

    Deutsch Français Italiano Nederlands Polski