I’ve received the wrong item – what should I do?

We apologize for this. Please contact us via the contact form, so we can arrange the exchange quickly.

Here's how to proceed
• Open the contact form
• Select the topic "Complaint" > "I received the wrong item"
• Provide your order number
• Briefly describe the problem
• Upload photos if necessary

What happens next?
• We will review your request
• You will receive feedback with the next steps

Usually an exchange or return with refund is processed.

Important: Please do not return the item independently, before you have received feedback from us.