What if an item arrives damaged?
We’re sorry to hear that. Please report the issue as soon as possible so we can assist you quickly.
How to proceed:
Submit your claim via the contact form (link)
Please send us the following photos:
damaged item
packaging (outer view)
packaging (inner padding)
shipping label
Without these images, processing may be delayed
What happens next?
We will review your claim
You will receive a response as quickly as possible
Depending on the case:
replacement, reshipment of parts or refund
Please keep the damaged item and packaging until the case is resolved
We’re sorry to hear that. Please report the issue as soon as possible so we can assist you quickly.
How to proceed:
Submit your claim via the contact form (link)
Please send us the following photos:
damaged item
packaging (outer view)
packaging (inner padding)
shipping label
Without these images, processing may be delayed
What happens next?
We will review your claim
You will receive a response as quickly as possible
Depending on the case:
replacement, reshipment of parts or refund
Please keep the damaged item and packaging until the case is resolved