Will I receive a replacement or a refund?

Will I receive a replacement or a refund?
This depends on the individual case and product availability.

Decision criteria
Replacement if:
the item is defective or damaged
an identical replacement is available

Refund if:
no replacement is available
you opted for a return

How is the refund processed?
Via the original payment method
(e.g. PayPal, credit card, Klarna, etc.)

When will I receive my refund?
After inspection, the refund is processed automatically
Depending on the payment provider, it may take a few days

Note
In some cases, individual parts may also be sent as replacements

Important
Please do not return items on your own before receiving a response from us (for claims)