I received the wrong item – what can I do?
We’re sorry for the inconvenience. Please contact us via the contact form so we can arrange a quick exchange.
How to proceed:
Open the contact form
Select “Wrong item”
Enter your order number
Briefly describe the issue
Upload photos if necessary
What happens next?
We will review your request
You will receive a response with the next steps
In most cases:
exchange or return with refund
Important
Please do not return the item on your own before receiving a response from us
We’re sorry for the inconvenience. Please contact us via the contact form so we can arrange a quick exchange.
How to proceed:
Open the contact form
Select “Wrong item”
Enter your order number
Briefly describe the issue
Upload photos if necessary
What happens next?
We will review your request
You will receive a response with the next steps
In most cases:
exchange or return with refund
Important
Please do not return the item on your own before receiving a response from us