Smart Support

Setup & Getting Started

  • The setup is not working – what can I do?

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  • What requirements do I need to use my smart light?

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  • My light is not found during setup – what can I do?

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  • Which app do I need and how do I install it?

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  • How do I set up my smart light?

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Connectivity & Control

  • Why is the voice control of my smart light not working?

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  • My smart light does not respond to the remote control – what can I do?

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  • My light does not respond in the app – what can I do?

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  • My smart light won't connect – what can I do?

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Troubleshooting & Issues

  • My app or light no longer works after an update – what can I do?

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  • Why does my smart light lose connection?

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  • My smart light flickers or behaves unusually – what can I do?

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  • How do I reset my smart light?

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  • My smart light is not working properly – what can I do?

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Features & Usage

  • How do I make the best use of my smart light?

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  • How do I use timers and scheduling?

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  • How can I control multiple lights at the same time?

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  • What functions does my EGLO Connect light have?

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  • Which app do I need and how do I install it?

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Do you have any further questions?

No problem – you can reach our support team directly via our contact form. We will personally take care of your request and get back to you as soon as possible.

Go to contact form