In many cases, resetting the light or remote control helps.
How you can solve the problem
• Reset the light to factory settings
• If necessary, also reset the remote control
• Restart the connection
Resetting the remote control
• Hold the "On" and "RGB colour wheel" buttons simultaneously for 5 seconds
Resetting the Smart Switch
• Hold the reset button on the back for 5 seconds
Note
A reset resolves many connection problems.