My delivery is incomplete – what can I do?
Please first check whether your order was shipped in multiple parcels.
How to proceed
Check delivery
Review the tracking
Check packaging
Inspect the box and packaging material
Identify the missing item
Contact us (link)
Select “Missing part / incomplete”
Please have ready:
order number
description of the missing item
What happens next?
We will review your request
Missing parts are usually sent separately
Please first check whether your order was shipped in multiple parcels.
How to proceed
Check delivery
Review the tracking
Check packaging
Inspect the box and packaging material
Identify the missing item
Contact us (link)
Select “Missing part / incomplete”
Please have ready:
order number
description of the missing item
What happens next?
We will review your request
Missing parts are usually sent separately