I haven’t received an order confirmation or an invoice – what should I do?

After placing your order, you automatically receive an order confirmation by email. If you can't find it, please check your mailbox and your spam folder.

Here's how to proceed
• Check your email mailbox
• Also check the spam or junk folder
• Search for your order confirmation
• Check if you used the correct email address

Possible causes
• Typo in the email address
• Email ended up in the spam folder
• Order was not completed successfully

When is the invoice created?
The invoice is usually created after your order is shipped and sent.

Didn't you find an email?
Please contact us via the contact form.

Have ready
• Name
• Email address
• if applicable, order number