My delivery is delayed – what can I do?

My delivery is delayed – what can I do?
In some cases, delays in shipping may occur. Please first check the current status of your shipment.

How to proceed
Open your shipping confirmation email
Click on the tracking link
Check the current status with the carrier

Possible reasons for delays
high shipping volume (e.g. holidays)
issues with the carrier
incomplete or incorrect address
multiple parcels (partial delivery)

What can you do?
Wait 1–2 business days if the status does not update
Check if a delivery attempt has failed

Significant delay?
If the status does not change for several days:
please contact us (link)

Please have ready:
order number
tracking number