My delivery is delayed – what can I do?
In some cases, shipping delays may occur. Please first check the current status of your shipment.
Here's how to proceed
• Open your shipping confirmation email
• Click on the tracking link
• Check the current status with the shipping service provider
Possible causes of delays
• high shipping volume (e.g. public holidays)
• problems with the carrier
• incomplete or incorrect address
• multiple packages (partial delivery)
What can you do?
• Wait 1–2 business days in case the status doesn't update
• Check if a delivery attempt failed
Delivery significantly delayed?
If the status hasn't changed for several days, please contact us via the contact form.
Have ready
• Order number
• Tracking number