Can I change or cancel my order?
A change or cancellation is only possible as long as your order has not yet been shipped.
How to proceed
Contact us as soon as possible via the contact form
Select the topic “Change / cancel order”
Provide your order number
Briefly describe your request (e.g. cancellation or change)
Important for processing
Orders are usually processed quickly
Once the shipping process has started, changes are no longer possible
If your order has already been shipped
In this case, you can:
refuse the delivery or
register a return after receipt
Tip:
The sooner you contact us, the higher the chance we can still adjust your order
A change or cancellation is only possible as long as your order has not yet been shipped.
How to proceed
Contact us as soon as possible via the contact form
Select the topic “Change / cancel order”
Provide your order number
Briefly describe your request (e.g. cancellation or change)
Important for processing
Orders are usually processed quickly
Once the shipping process has started, changes are no longer possible
If your order has already been shipped
In this case, you can:
refuse the delivery or
register a return after receipt
Tip:
The sooner you contact us, the higher the chance we can still adjust your order